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Keeping your account safe

Never send your passwords, banking details, payment method numbers or scans of identity documents through this contact form. The form is not an encrypted channel for sensitive information, and any message you write may be handled by more than one person. If a reply asks you to confirm a password or a full card number, treat that as a red flag and stop the conversation.

In practice, this means keeping every message here limited to account questions, game issues or general feedback. For anything involving money movement or identity verification, use the secure area of your player account, where the operator’s own systems manage that data directly.

When the form is not the right place

If gambling is causing you distress, the contact form is the wrong tool. The team here cannot counsel you, and waiting for a reply is not helpful in a crisis. Look instead for the responsible-gambling section on this website or on the casino’s own site, where you will find self-exclusion tools, deposit limits and links to independent support organisations that operate around the clock.

Those services speak with you in confidence and do not require you to justify your situation. This site and the casino both support the use of those options, and choosing them carries no penalty on your account.

Languages the team reads

Messages are read and answered in English and in the languages commonly spoken by players in this market. If you write in another language, the reply may be slower or may arrive in English. For the fastest turnaround, keep your message in English and state your question plainly in the first line.

Keep the note concise and include your player name if you have one, but leave out any password, PIN or security answer. The team has no legitimate reason to request those through this channel, and no support representative should ever ask for them here.